An accessibility statement is more than a legal safeguard—it’s a sign that your organization cares about inclusion. But too often, statements are buried, vague, or overly legalistic. A good one is clear, honest, and easy to find.
In this guide, we’ll show you how to write an accessibility statement that actually helps your users—and keeps your agency aligned with accessibility laws and standards.
Why You Need One
WCAG doesn’t require an accessibility statement by name—but the DOJ recommends one, and most agencies include it as a best practice.
It tells users:
- You’re committed to accessibility
- What standards you follow
- What limitations may exist
- How to request alternate formats or report problems
Where to Put It
- In your footer, linked from every page
- On a standalone page (e.g., yoursite.gov/accessibility)
- Not buried in your privacy policy
What to Include
1. Commitment to Accessibility
Make it clear that accessibility matters to your organization.
Example: “We are committed to providing accessible digital content for all users, including people with disabilities.”
2. Applicable Standards
List what standards your content strives to meet.
Example: “This site aims to conform to WCAG 2.1 Level AA.”
3. Known Limitations
Be transparent about any areas you’re still working on.
Example: “We are currently reviewing legacy PDF documents and updating them to meet accessibility standards.”
4. Contact Info
Include an email or phone number and a plain language message for alternate formats.
Example: “If you experience difficulty accessing any content, please email [email protected] or call (123) 456-7890.”
5. Feedback Invitation
Invite users to help improve your content.
“Your feedback helps us improve. Let us know how we can make this site more accessible.”
Tips for Tone
- Keep it simple and human
- Avoid legalese
- Show real commitment, not just boilerplate
Accessibility Statement Template
Want a free, editable template? Download ours:
👉 Download Accessibility Statement Template (Word)
Final Thoughts
Your accessibility statement is a chance to demonstrate leadership and empathy. Don’t waste it with a generic paragraph.
Need help drafting or reviewing yours?
